Call Corporate to make it an official case regardless. Get that official case number. Then record every event that happens between you, the corporate, and the dealership.Wife was driving kids back from dinner tonight and I received a message from Bluelink to bring car in due to "possible condition with engine Control System has been detected". Check Engine light is on. Appointments at 2 local dealerships are available in 1-2 months. WTF!! Never encountered appointment backlog. Will bring car in regardless.
Just in case you need them in the future. The states has lemon laws so that's an advantage already.