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Discussion Starter · #1 ·
Has anyone had issues with Android Auto (AA) "disconnecting" in this model?

I have a Samsung phone running Android V11. According to Google ANY Android phone with V11 is compatible with AA. Any Samsung or Google Android phone with V10 Android is also compatible.

This happens every time I leave the subdivision where I live and also in other places but sometimes will not disconnect for 30 minutes or more.

It reconnects, usually, fairly quickly then sometimes disconnect almost immediately. Then, doesnt disconnect for 30 minutes or more.

I have a suspicion that it is disconnecting based on not getting a signal to a cell tower from the phone but have no way of proving that. The dealer says my Tucson head unit is the latest version of the firmware and my phone IS the latest of the Android OS.

I had a 2013 Sonata before the Tucson which never lost the cell signal but did NOT use AA.

Any thoughts anyone?

Thx,

Kevin
 

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Is this wired AA or is this wireless? If wired, did you try swapping out for a different cable. Some cables are just better for charging and not so much for data transmission. AA's dependency on connecting to your head unit has nothing to do with cell tower or signal strength of your phone. With no service, you would still be connected to AA but any apps that use cell service would not work.
 

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Discussion Starter · #3 ·
Is this wired AA or is this wireless? If wired, did you try swapping out for a different cable. Some cables are just better for charging and not so much for data transmission. AA's dependency on connecting to your head unit has nothing to do with cell tower or signal strength of your phone. With no service, you would still be connected to AA but any apps that use cell service would not work.
Hi Ron,

This happens when wired or wireless. Yes, I have used different cables. I use Anker cables by choice usually. I notice that it goes every time I enter or leave the subdivision where I live. It also happens when I pull up at the back of the building where my son works (we have lunch every Thursday).

I recently noticed that a message pops up on the top of the display (when the disconnect occurs) saying "Bluetooth audio has disconnected". You just have to be quick to see as it it doesn't stay there very long. When this happens, I see a headphones image pops up around the sign for bluetooth (the squiqqly blue lines) on the display. If I go go through the connect process again it will almost always connect again immediately. When it connects again, the headphone image goes away.

Sometimes, I have to do the connect process 2 or 3 times (it is not obvious why). Sometimes the display shows a "when convenient, check your phone" - when I do that, all I see are the normal AA messages on the phone.

BTW....Google says that you must have an active data plan, 5GHz Wi-Fi support and the latest versiion of AA app on the phone. My Samsung has all of these (V11 Android). If I lose the cell signal...could AA on the car believe that I don't have an active data plan? That answer is NOT obvious to me.

The dealer so far has been useless. They gave me a list of phones that are "supported" but Google support shows what is needed and I have all of those things (shown above). Samsung state that my phone an A10E model IS compatible with AA.

My phone sits in a sticky bottom phone "holder" right above the display. Whether that location makes a difference...I wouldn't think so.
 

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Hi Ron,

This happens when wired or wireless. Yes, I have used different cables. I use Anker cables by choice usually. I notice that it goes every time I enter or leave the subdivision where I live. It also happens when I pull up at the back of the building where my son works (we have lunch every Thursday).

I recently noticed that a message pops up on the top of the display (when the disconnect occurs) saying "Bluetooth audio has disconnected". You just have to be quick to see as it it doesn't stay there very long. When this happens, I see a headphones image pops up around the sign for bluetooth (the squiqqly blue lines) on the display. If I go go through the connect process again it will almost always connect again immediately. When it connects again, the headphone image goes away.

Sometimes, I have to do the connect process 2 or 3 times (it is not obvious why). Sometimes the display shows a "when convenient, check your phone" - when I do that, all I see are the normal AA messages on the phone.

BTW....Google says that you must have an active data plan, 5GHz Wi-Fi support and the latest versiion of AA app on the phone. My Samsung has all of these (V11 Android). If I lose the cell signal...could AA on the car believe that I don't have an active data plan? That answer is NOT obvious to me.

The dealer so far has been useless. They gave me a list of phones that are "supported" but Google support shows what is needed and I have all of those things (shown above). Samsung state that my phone an A10E model IS compatible with AA.

My phone sits in a sticky bottom phone "holder" right above the display. Whether that location makes a difference...I wouldn't think so.
I would try ruling out the phone's bluetooth being the issue. Everything you said tells me it should be working perfectly. BT range is normally further than anywhere inside your car's cabin so unless you are putting your phone inside a metal case, that should not be the issue. The fact that it is doing this in the same spot when you are driving is also interesting because it sounds like something in that location is causing your phone to drop its BT connection for a moment. AA requires the BT to be connected at all times. I am also using a Samsung phone and this issue you are having is not about phone compatibility at all. Dealership giving you a list of "supported" phones is just a waste of time for you but not surprised they did that. If your phone wasn't compatible, it would never connect at all in the first place.

From what you said, it does sound like the BT connection is dropping - just not sure where. If you have another phone you could try (partner, friend, etc) and see if it continues to happen. If it drops with other phones, it sounds like it's an issue with the head unit's BT connection and you would like need to talk to the service dept (showing them it happens on all phones should help steer them to agree it's a problem with the car and not your phone). If it doesn't happen with another phone, it would likely point to your phone being the cause. There is a way to reset all the network connections on the phone to see if that helps but you would have to re-pair and reconnect to your Wifi points as though it was a new phone. Go to the settings on the phone and search for "reset network settings" to do this. Note this will not reset your phone to factory settings, just all the BT and Wifi connections would be reset. Do you use your bluetooth for anything else like headphones - something that you would notice if the connection would drop out?
 

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Discussion Starter · #5 ·
I would try ruling out the phone's bluetooth being the issue. Everything you said tells me it should be working perfectly. BT range is normally further than anywhere inside your car's cabin so unless you are putting your phone inside a metal case, that should not be the issue. The fact that it is doing this in the same spot when you are driving is also interesting because it sounds like something in that location is causing your phone to drop its BT connection for a moment. AA requires the BT to be connected at all times. I am also using a Samsung phone and this issue you are having is not about phone compatibility at all. Dealership giving you a list of "supported" phones is just a waste of time for you but not surprised they did that. If your phone wasn't compatible, it would never connect at all in the first place.

From what you said, it does sound like the BT connection is dropping - just not sure where. If you have another phone you could try (partner, friend, etc) and see if it continues to happen. If it drops with other phones, it sounds like it's an issue with the head unit's BT connection and you would like need to talk to the service dept (showing them it happens on all phones should help steer them to agree it's a problem with the car and not your phone). If it doesn't happen with another phone, it would likely point to your phone being the cause. There is a way to reset all the network connections on the phone to see if that helps but you would have to re-pair and reconnect to your Wifi points as though it was a new phone. Go to the settings on the phone and search for "reset network settings" to do this. Note this will not reset your phone to factory settings, just all the BT and Wifi connections would be reset. Do you use your bluetooth for anything else like headphones - something that you would notice if the connection would drop out?
Hi Ron,

My wife's phone is Android V10 and does not handle AA, so no good in the car. My son has just got a new phone (Motorola). I would assume that it is Android V11 (which should be compatible with AA), but don't know for sure. The phone I have currently connected with my 2013 Sonata Hybrid without dropping the connection for around 15 months before I traded it for Tucson. Of course, the Sonata didn't have AA.

I did a factory reset on the phone after I observed the problems, so the phone has been setup from scratch several weeks ago and still drops the connection frequently. So, the networking and connection was completely setup from scratch. I don't use headphones or ear buds in the car - to me that is kinda dangerous.

Once I can try AA in the Tucson with my son's new phone....I'll let you know what happens.

K
 

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Hi Ron,

My wife's phone is Android V10 and does not handle AA, so no good in the car. My son has just got a new phone (Motorola). I would assume that it is Android V11 (which should be compatible with AA), but don't know for sure. The phone I have currently connected with my 2013 Sonata Hybrid without dropping the connection for around 15 months before I traded it for Tucson. Of course, the Sonata didn't have AA.

I did a factory reset on the phone after I observed the problems, so the phone has been setup from scratch several weeks ago and still drops the connection frequently. So, the networking and connection was completely setup from scratch. I don't use headphones or ear buds in the car - to me that is kinda dangerous.

Once I can try AA in the Tucson with my son's new phone....I'll let you know what happens.

K
Not sure what you mean by Android V10 - assume you mean Android 10? Android Auto works fine on Android 10 (my son's phone is on Android 9 and AA works just fine on that too). I am the only member in my family with Android 11 on my phone at the moment.

About the question about headphones, that was not about using them in the car. I was only asking if you also experienced dropouts using bluetooth devices outside of the car like listening to music with headphones for example.

Have you tried your wife's phone? It should work just fine running Android 10.
 

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Discussion Starter · #7 ·
Yes, I meant Android 10 (V = Version). My wife's car would NOT connect with the Tucson. Google website says "any" phone running V11 will work with AA. It also says that Samsung and Google phones will work with AA too. Other manufacturer phones NOT mentioned. I have not had a chance to try my son's new phone yet with the Tucson.

I only use headphones and earbuds in the house and don't have problems with my Samsung phone connected to the TOZO earbuds. In fact, I can walk all over the house with the TOZOs connected to the phone. I have not tried outside the home with them. I'll try that later today after mowing the grass. Thanks for your input.
 

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Has anyone had issues with Android Auto (AA) "disconnecting" in this model?

I have a Samsung phone running Android V11. According to Google ANY Android phone with V11 is compatible with AA. Any Samsung or Google Android phone with V10 Android is also compatible.

This happens every time I leave the subdivision where I live and also in other places but sometimes will not disconnect for 30 minutes or more.

It reconnects, usually, fairly quickly then sometimes disconnect almost immediately. Then, doesnt disconnect for 30 minutes or more.

I have a suspicion that it is disconnecting based on not getting a signal to a cell tower from the phone but have no way of proving that. The dealer says my Tucson head unit is the latest version of the firmware and my phone IS the latest of the Android OS.

I had a 2013 Sonata before the Tucson which never lost the cell signal but did NOT use AA.

Any thoughts anyone?

Thx,

Kevin
Unfortunately this is a very common problem. I have it on my 2020 Cadillac and I had it on my 2020 Palisade. I have a Galaxy S21 Ultra 5G. I solved the problem by installing an AAwiress dongle and I have had no issues with AA at all for the past three months. The best investment I've made in a vehicle accessory for a long time. Disclaimer: I have no relationship with the makers of AAwireless other than I'm a satisfied user of their device.
 

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Discussion Starter · #9 ·
Unfortunately this is a very common problem. I have it on my 2020 Cadillac and I had it on my 2020 Palisade. I have a Galaxy S21 Ultra 5G. I solved the problem by installing an AAwiress dongle and I have had no issues with AA at all for the past three months. The best investment I've made in a vehicle accessory for a long time. Disclaimer: I have no relationship with the makers of AAwireless other than I'm a satisfied user of their device.
I have not heard of this device before. It goes in the USB slot in the car or attached to the phone?

K
 

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Discussion Starter · #10 ·
I guess a question is.....why should I need one of these devices with a brand new 2022 car and a Samsung andorid phone running Android 11?

K
 

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I have not heard of this device before. It goes in the USB slot in the car or attached to the phone?

K
Yes, it plugs into the vehicle data USB port. I was initially concerned because I had a fully loaded 32GB flash drive plugged into this port. However, I loaded my music into my phone (512GB) and I have my music, audiobooks and all of the benefits of Wireless AA.
 

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Discussion Starter · #12 ·
I took my phone out to the garage today. I left in front of the Tucson on a refrigerator top and connected to my TOZO earbuds. I opened both the double and single garage doors. I then walked straight back past the cars and BT didn't cut out until about 60 feet plus.

Still tells me that the issue is with the car headset.
 

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I took my phone out to the garage today. I left in front of the Tucson on a refrigerator top and connected to my TOZO earbuds. I opened both the double and single garage doors. I then walked straight back past the cars and BT didn't cut out until about 60 feet plus.

Still tells me that the issue is with the car headset.
Agreed, sounds like it isn't your phone. Likely the dealership is going to try to put the blame on your phone as it's always easier for them that way. I'd suggest trying someone else's phone in your vehicle and if it does same thing, you have proof it's not the phone and indeed the vehicle.

The reason I am suggesting this is I had a similar problem with a Kia I had a few years ago and they kept telling me it was my phone and refused to look at it. I finally got another phone and showed it disconnecting and they finally agreed to replace the usb port in the car.
 

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Discussion Starter · #14 ·
I do intend to get my son's phone connected and try it in the Tucson. Just have to get with his schedule. In my case, the disconnects occur when cable plugged and when wireless. Don't think the USB port replacment would would work in my case.
 

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Discussion Starter · #15 ·
Unfortunately this is a very common problem. I have it on my 2020 Cadillac and I had it on my 2020 Palisade. I have a Galaxy S21 Ultra 5G. I solved the problem by installing an AAwiress dongle and I have had no issues with AA at all for the past three months. The best investment I've made in a vehicle accessory for a long time. Disclaimer: I have no relationship with the makers of AAwireless other than I'm a satisfied user of their device.
Can you tell me which dongle you bought?
 

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Can you tell me which dongle you bought?
I purchased the AAWireless dongle. It plugs into the vehicle data USB port. I was initially concerned because I had a fully loaded 32GB flash drive plugged into this port. However, I loaded my music onto my phone (512GB) and I have my music, audiobooks, Google Maps and all of the benefits of Wireless AA. The YouTube link will give 10+ videos.
https://www.youtube.com/results?search_query=aawireless
Disclaimer: I have no involvement with AAWireless other than being a satisfied customer.

Finger Rectangle Font Electronic device Electric blue
 

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Discussion Starter · #17 ·
I purchased the AAWireless dongle. It plugs into the vehicle data USB port. I was initially concerned because I had a fully loaded 32GB flash drive plugged into this port. However, I loaded my music onto my phone (512GB) and I have my music, audiobooks, Google Maps and all of the benefits of Wireless AA. The YouTube link will give 10+ videos.
https://www.youtube.com/results?search_query=aawireless
Disclaimer: I have no involvement with AAWireless other than being a satisfied customer.

View attachment 244
Thanks for that. At $85, it’s an expensive route to go just to test whether the head unit is acting up or not. Once I test with my son’s phone, it should give me a definition of the problem and whether it is the phone or not. As mentioned earlier, this same phone had no issues connecting (and not disconnecting) in my 2013 Sonata Hybrid for around 15 months before getting the Tucson.
 
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