Is this wired AA or is this wireless? If wired, did you try swapping out for a different cable. Some cables are just better for charging and not so much for data transmission. AA's dependency on connecting to your head unit has nothing to do with cell tower or signal strength of your phone. With no service, you would still be connected to AA but any apps that use cell service would not work.
Hi Ron,
This happens when wired or wireless. Yes, I have used different cables. I use Anker cables by choice usually. I notice that it goes
every time I enter or leave the subdivision where I live. It also happens when I pull up at the back of the building where my son works (we have lunch every Thursday).
I recently noticed that a message pops up on the top of the display (when the disconnect occurs) saying "
Bluetooth audio has disconnected". You just have to be quick to see as it it doesn't stay there very long. When this happens, I see a headphones image pops up around the sign for bluetooth (the squiqqly blue lines) on the display. If I go go through the connect process again it will almost always connect again immediately. When it connects again, the headphone image goes away.
Sometimes, I have to do the connect process 2 or 3 times (it is not obvious why). Sometimes the display shows a "when convenient, check your phone" - when I do that, all I see are the normal AA messages on the phone.
BTW....
Google says that you must have an active data plan, 5GHz Wi-Fi support and the latest versiion of AA app on the phone. My Samsung has all of these (V11 Android). If I lose the cell signal...could AA on the car believe that I don't have an active data plan? That answer is NOT obvious to me.
The dealer so far has been useless. They gave me a list of phones that are "supported" but Google support shows what is needed and I have all of those things (shown above). Samsung state that my phone an A10E model IS compatible with AA.
My phone sits in a sticky bottom phone "holder" right above the display. Whether that location makes a difference...I wouldn't think so.