2022 Tucson Hybrid SEL screen blanking

2847 Views 5 Replies 3 Participants Last post by KevMeist, Nov 30, 2021

KevMeist

Discussion Starter · Nov 29, 2021

I took about a 300, .mile round trip last Saturday. Running google maps to the destination.

About 6 times during the trip, the screen totally blanked for several seconds before the map popped up again. I talked to my local dealer today. The service advisor thought that this would NOT be based on my phone losing signal. Her suggestion was to turn Android Auto off on the car to see if the issues was the car or the phone. The trouble with doing that is that I now can'y place hands free phone calls, so I turned it back on again.

Has anyone else had this happen to them?

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Stealthboost

· #2 · Nov 29, 2021

I had minor issues with CarPlay previously. The service advisor was less than helpful. Try updating your phone. That worked for me. Also make sure you are using a certified cable for the connection. Unless you are using the Bluetooth connection, then search the forum. Someone else has similar issue.

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GeneKey

· #3 · Nov 29, 2021

KevMeist said:
I took about a 300, .mile round trip last Saturday. Running google maps to the destination.

About 6 times during the trip, the screen totally blanked for several seconds before the map popped up again. I talked to my local dealer today. The service advisor thought that this would NOT be based on my phone losing signal. Her suggestion was to turn Android Auto off on the car to see if the issues was the car or the phone. The trouble with doing that is that I now can'y place hands free phone calls, so I turned it back on again.

Has anyone else had this happen to them?

I think you should be able to use hands free phone calls if you turn OFF "Wireless Android Auto" slider ( you can find this in your Android phone in Android Auto settings - under "System"-"Wireless Android Auto") - it should keep your Bluetooth connection active ( thus, allow to use hands free calls). I have Hybrid Limited - so, it only allows wired Android Auto and I cannot be 100% sure that my suggestion would help in your case but worth to try.

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KevMeist

Discussion Starter · #4 · Nov 29, 2021

Stealthboost said:
I had minor issues with CarPlay previously. The service advisor was less than helpful. Try updating your phone. That worked for me. Also make sure you are using a certified cable for the connection. Unless you are using the Bluetooth connection, then search the forum. Someone else has similar issue.

Phone and Android Auto are both current. According to my dealer, the SEL only uses BT. Cables are only of use for charging. What doesn’t make sense to me is that the Premium only use wired connections (at least that is what I read in multiple places). My dealer tech tells me that regardless of whatever front the head unit has….what is behind is the same. Therefore, you would think that both the SEL and Premium could use wired or wireless…that doesn’t appear to be the case.

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GeneKey

· #5 · Nov 30, 2021

KevMeist said:
Phone and Android Auto are both current. According to my dealer, the SEL only uses BT. Cables are only of use for charging. What doesn’t make sense to me is that the Premium only use wired connections (at least that is what I read in multiple places). My dealer tech tells me that regardless of whatever front the head unit has….what is behind is the same. Therefore, you would think that both the SEL and Premium could use wired or wireless…that doesn’t appear to be the case.

It was my understanding ( based on dealer answer) that Limited trim ( I guess, this is what you call "Premium"?) uses Android Auto/Apple Car Play wired connection because Limited has satellite based navigation system built-in and it does or may interfer with wireless connection and as such - Hyundai provided a "workaround" - wired connection only

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KevMeist

Discussion Starter · #6 · Nov 30, 2021

GeneKey said:
It was my understanding ( based on dealer answer) that Limited trim ( I guess, this is what you call "Premium"?) uses Android Auto/Apple Car Play wired connection because Limited has satellite based navigation system built-in and it does or may interfer with wireless connection and as such - Hyundai provided a "workaround" - wired connection only

Yes, by Premium I mean Limited. I didn't realize that Limited had inbuilt Navigation. I thought that all manufacturers were going to use "phone projection" with Google Maps or Waze etc versus inbuilt navigation software. Apparently not.

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