As promised, a follow-up to our 8th visit to address this issue. After an entire day in the shop, several test drives and a lunch consisting of vending machine delicacies… we will return for a 9th visit next Tuesday 😂😡🤬🤪
First they came out telling hubby that they replaced the loose shock nuts. Hubby asked “you mean the shock nuts you just replaced two weeks ago? They were loose?!” So that wasn’t the problem. They also claimed to have checked the shocks and, that they are in good working order and, not the issue at all (I still have my doubts about that)
They then went back and “hooked the chassis ears to the RR suspension”and that didn’t resolve the issue.
They then hoisted the car, removed the chassis ears, loosened all the bolts on the RR shock, lowered the vehicle and tightened everything again. They claim this resolved the noise, I can confirm it did not.
So now, after speaking with the department manager, we will return my baby next Tuesday. They will keep her as long as it takes to resolve the issue. After that, we will escalate if necessary. The bonus, we will get a 2023 Santa Fe to use… hubby really wanted me to pick that originally sonow he gets his wish, for a moment lol
I wish I had a solution for you all but, we are getting closer! I’ll let you know next week 😁