Hyundai Tucson Forum banner
1 - 11 of 11 Posts

·
Registered
Joined
·
8 Posts
Discussion Starter · #1 ·
After driving my car all of 1 week, the air conditioning system went completely out in my car. I live in the deep south, air conditioning is a MUST. I called our service department, and dropped the car off the next morning. I went 2 days with ZERO communication from the service department- I had to chase them down to only find out that they cannot diagnose what is wrong with my car because they need a part for the machine to do so, and it is on back order. Three weeks later, still no communication, I find out that it will be an additional 4 to 5 months before the part will arrive to even diagnose my cars problem. I was advised I could take it to another dealership, which is over an hour away, but that it could take months to get an appointment. At this point my dealership is doing nothing to assist in either getting my car fixed, getting to a dealership where it can get diagnosed and fixed, or providing me with another vehicle. Right now I have zero confidence in a brand new vehicle that is already having major problems, which is a shame, as I am a previous 3 time Hyundai owner, and have never had a single problem before.
 

·
Registered
Joined
·
1 Posts
Hi..identical problem with my new 2022 Tucson ( in Canada)….I’be advised my dealer today of the issue and I’m taking my car in tomorrow to the service centre at the dealership. I hope I don’t have your problem…and I’m sorry for what you’re going through.
 

·
Registered
Joined
·
2 Posts
After driving my car all of 1 week, the air conditioning system went completely out in my car. I live in the deep south, air conditioning is a MUST. I called our service department, and dropped the car off the next morning. I went 2 days with ZERO communication from the service department- I had to chase them down to only find out that they cannot diagnose what is wrong with my car because they need a part for the machine to do so, and it is on back order. Three weeks later, still no communication, I find out that it will be an additional 4 to 5 months before the part will arrive to even diagnose my cars problem. I was advised I could take it to another dealership, which is over an hour away, but that it could take months to get an appointment. At this point my dealership is doing nothing to assist in either getting my car fixed, getting to a dealership where it can get diagnosed and fixed, or providing me with another vehicle. Right now I have zero confidence in a brand new vehicle that is already having major problems, which is a shame, as I am a previous 3 time Hyundai owner, and have never had a single problem before.
I use the a/c constantly and have had no problems after 650 miles. Sounds like the dealership isn't very good. Any others in the area?
 

·
Registered
Joined
·
1 Posts
Welp, I hate that you are going through that, same here. The entire A/C computer went out on a family trip with less 2k miles on the car. They said they repaired it but now need a wiring harness. They've had the car now 6 weeks.
The dealer has basically said screw the lemon law, we don't care, contact corporate or wait. They gave me a loaner car, offered me the MSRP I paid for my Tucson but said, "you'll have to eat the $4k in taxes." For a car I drove 2 months... if I trade it in.
I'm at a loss and came here to see if this was an issue others are having. It appears so. NOW what do we do about it??
 

·
Banned
Joined
·
58 Posts
Welp, I hate that you are going through that, same here. The entire A/C computer went out on a family trip with less 2k miles on the car. They said they repaired it but now need a wiring harness. They've had the car now 6 weeks.
The dealer has basically said screw the lemon law, we don't care, contact corporate or wait. They gave me a loaner car, offered me the MSRP I paid for my Tucson but said, "you'll have to eat the $4k in taxes." For a car I drove 2 months... if I trade it in.
I'm at a loss and came here to see if this was an issue others are having. It appears so. NOW what do we do about it??
Lemon law it. Get a lawyer. Hyundai will have to pay legal fees as well.
 

·
Registered
2022 Tucson SEL FWD Amazon Grey Convenience/Premium/Cargo Pkgs
Joined
·
651 Posts
Welp, I hate that you are going through that, same here. The entire A/C computer went out on a family trip with less 2k miles on the car. They said they repaired it but now need a wiring harness. They've had the car now 6 weeks.
The dealer has basically said screw the lemon law, we don't care, contact corporate or wait. They gave me a loaner car, offered me the MSRP I paid for my Tucson but said, "you'll have to eat the $4k in taxes." For a car I drove 2 months... if I trade it in.
I'm at a loss and came here to see if this was an issue others are having. It appears so. NOW what do we do about it??
I would say you need to spend some time on learning the Lemon law for your State.
First, you need to initiate the Lemon law proceedings the dealer isn't going to. So until you do that the dealer isn't going to do things they may not have to.

Second, in some States providing the loaner car will suffice if they are waiting for a part and may be why the dealer isn't going to eat $4000 if not told they have to.

Third, it may indeed be the manufacturer, not the dealer who makes the call in the end if you are not using the Lemon law so they may be following procedure.

Fourth - Under the Lemon law in at least some States you would get the tax money back but you have to initiate the proceedings if you do not want to wait for the part. At that point you will get an answer from if the company must take the car back or not.
 

·
Banned
Joined
·
58 Posts
In no state is a loaner car sufficient to mitigate a lemon law claim. Moreover, no dealer is going to give you a loaner for 5 months until they get their AC machine fixed. A loaner will cost them more than 4k over 5 months. Hit these incompetent fools in the wallet (both the dealer and hyundai). They need to learn.
 

·
Registered
Joined
·
3 Posts
Welp, I hate that you are going through that, same here. The entire A/C computer went out on a family trip with less 2k miles on the car. They said they repaired it but now need a wiring harness. They've had the car now 6 weeks.
The dealer has basically said screw the lemon law, we don't care, contact corporate or wait. They gave me a loaner car, offered me the MSRP I paid for my Tucson but said, "you'll have to eat the $4k in taxes." For a car I drove 2 months... if I trade it in.
I'm at a loss and came here to see if this was an issue others are having. It appears so. NOW what do we do about it??
Oh my gosh that’s so frustrating! My 2022 Tuscon Limited Who is in the shop for 53 consecutive days and a total of 57, I feel your pain. I’m currently going through the auto line process with the BBB because they couldn’t fix it.
 
1 - 11 of 11 Posts
Top