After driving my car all of 1 week, the air conditioning system went completely out in my car. I live in the deep south, air conditioning is a MUST. I called our service department, and dropped the car off the next morning. I went 2 days with ZERO communication from the service department- I had to chase them down to only find out that they cannot diagnose what is wrong with my car because they need a part for the machine to do so, and it is on back order. Three weeks later, still no communication, I find out that it will be an additional 4 to 5 months before the part will arrive to even diagnose my cars problem. I was advised I could take it to another dealership, which is over an hour away, but that it could take months to get an appointment. At this point my dealership is doing nothing to assist in either getting my car fixed, getting to a dealership where it can get diagnosed and fixed, or providing me with another vehicle. Right now I have zero confidence in a brand new vehicle that is already having major problems, which is a shame, as I am a previous 3 time Hyundai owner, and have never had a single problem before.