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38 Posts
Discussion Starter · #1 ·
Pardon my expression but since owning this car in June 2021, I have had an ISSUES ticket since August.

I'm currently experiencing a lot of issues I don't know where to begin.

On the phone with a rep for an hour, who created 2 more ticket #'s (?)

Anyone else love (hate) this app?
 

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2022 Tucson Hybrid Blue Trim
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165 Posts
BlueLink does suck. First, you can't communicate with them any way other than by phone and it takes too long to get through to somebody. Any company on their game would allow you to leave your call back number so you can hang up and go about your day but not BlueLink. They make you wait on the line. Hyundai Customer Service also sucks. They make you call BlueLink to solve problems that aren't remotely bluelink related. Hyundai Tech Info website also sucks. They could be doing a lot of things better than they do and I would love to tell them but they don't want to hear from me unless I'm a dealer. Hyundai, generally, is like dealing with the govt. They suck and they don't care that they suck because they don't have to do better.
 

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2022Tucson "Blue" Titanium White/ Black
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492 Posts
I agree. Blue Link is a complete waste of time. The fob is all the tech I need. I remote started the car once with Bluelink from my laptop just to see if it worked, (it did,) but I don't have the app on my phone, and i would NEVER pay for the service.
 

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2022 SEL-C Hybrid
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51 Posts
I may be in the minority here. I like Bluelink and use it daily. Aside from a few bugs that were fixed, I find it helpful and somewhat intuitive.
I agree. My only criticism of Bluelink is I have my car in a garage, and I'm not locking my car INSIDE my locked garage, and Bluelink sends me way too many reminders that my car is unlocked... BUT... I also realize the app isn't smart enough to know my car is otherwise secured, so I accept it as reality.

Aside from that one nitpick... I find the app and phone integration with the car to be basically a joy. I especially appreciate the digital key... all the way down to wireless charging. So just carrying my (android) phone and dropping it where it'll also get charged up in the car, and don't even need the regular fob. I think the app is basically excellent.
 

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2022Tucson "Blue" Titanium White/ Black
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492 Posts
Why wouldn't you just lock your car, especially since they make it so simple? You can even do it with the app, which is kind of ironic. It's pretty much the same as people who complain about the seat belt chime. If they would simply fasten their seat belt before they put their car in gear they would virtually NEVER hear the chime.
 

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2022Tucson "Blue" Titanium White/ Black
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492 Posts
All I did was ask a simple question. You said the app is so great, but you won't use it to lock the car. I think that is ironic. I also think I made a pretty good comparison. I'll try to be softer on you in the future.
 

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'22, Tucson hybrid, SEL convenience
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87 Posts
It's better than it used to be, actually much better. Blue link with our previous Sonata was pretty useless and I didn't renew it once I had to pay for it. The good with the newer versions is that it notifies me if we leave our car in a lot and forget to lock it. I can then lock it remotely when I'm in a store. Other than that, I don't use the features much. We don't do remote starting, but if you do, it's nice to be able to set the heat and ac to what you want. That wasn't available with our older car. Also, the find your car feature seems to work no matter how far you are from the car. On our other car it only worked within a half mile radius, so if you were checking up on someone travelling with your car, it couldn't be used for that.
 

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2022 Tucson Hybrid Limited USA Market, Amazon Grey/Black With full OEM compact Spare
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187 Posts
I agree comming from years with Bluelink being offered with new Hyundai cars in bought in past.

For those that care, read the Bluelink user agreement privacy policy.

Spooky is where it starts, and ends in horror with the information they get from you weather you uncheck the ticks or not.

Equally scary is who they share it with.

Name, address, real time speed, location, places visited, breaking, acceleration, all vehicle telematics, etc...

I found it helps Hyundai more than it's customers, by x1000.
 

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38 Posts
Discussion Starter · #17 ·
Starting the car with B.L wastes my gasoline. Ten minutes isn't enough time to defrost ice from the windshield.

Every time I unlock the doors with B.L. the screen shows unlocked but they're not.

Changes on it's on my login preferences. I use my fingerprint, now it's asking for my pin.

My phone once again isn't pairing with the car. Tried all troubleshooting steps on my own & with a rep. Waiting a week for a call back. Dealership is also a wait.

Here's an added complaint with the dashboard messages- I'm constantly getting the "ice possible " alert, when it's sunny and above freezing temperatures and getting service alerts with the mileage countdown, but can't find any notification from B.L. that this car is due for anything. 🤬
 

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2022 Tucson SEL FWD Amazon Grey Convenience/Premium/Cargo Pkgs
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814 Posts
I would agree BL is not a technically advanced system, however it works well for what I use it for. Tells me if I forgot to lock my doors, can unlock them if needed (could be very handy) if the car is leaving beyond an area (stolen or valet), can remote start, etc... The website is not the most friendly to use but after awhile it's ok. Very much like the SOS function and if an accident automatic notifications.
 

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2022 Hyundai Tucson Limited
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106 Posts
For what it's worth, Bluelink has been solid for me. I remote start; unlock/lock doors; used it to locate my vehicle in a mall parking lot AND sound the horn; and routinely check my vehicle status. None of these items have failed me. The OP says with a capital headline that it SUCKS. I disagree. But seems the OP has multiple issues with the Tucson anyway. I take those posts with a grain of salt. Of course, YMMV.
 
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