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Current Order Process and Experiences

5809 Views 11 Replies 7 Participants Last post by  Jlwise
After several days combing the sections and learning a batch on what will become our first-ever Hyundai and Tucson, I put mind to searching the process, hints, and experiences of buyers and owners that may help get a leg up on the ordering end. There's no lack of posts pertaining to Phev/Hev for our neighbors to the north, but I really found only one thread including a pretty useful link for tracking an order. But, to use the link requires progressing far enough along to have been issued a VIN.

My salesperson 'promised he'd wear us out' with updates and status along the way toward the 3-4 1/2 month wait to delivery. It's only been a week since our visit to the dealer we ended up ordering from, so I can pretend to be patient a bit longer. And for reference, trying to glean anything from the Hyundai online site results only in being immediately re-re-contacted by the geographically closest dealer where we live and asking how they can help. And also for reference that dealer was not selected as the one we chose to order from.

Did I miss something searching on here? Or, is there somewhere I can get steered to for getting better educated on the process, - and how to pro-actively nudge it along?
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After several days combing the sections and learning a batch on what will become our first-ever Hyundai and Tucson, I put mind to searching the process, hints, and experiences of buyers and owners that may help get a leg up on the ordering end. There's no lack of posts pertaining to Phev/Hev for our neighbors to the north, but I really found only one thread including a pretty useful link for tracking an order. But, to use the link requires progressing far enough along to have been issued a VIN.

My salesperson 'promised he'd wear us out' with updates and status along the way toward the 3-4 1/2 month wait to delivery. It's only been a week since our visit to the dealer we ended up ordering from, so I can pretend to be patient a bit longer. And for reference, trying to glean anything from the Hyundai online site results only in being immediately re-re-contacted by the geographically closest dealer where we live and asking how they can help. And also for reference that dealer was not selected as the one we chose to order from.

Did I miss something searching on here? Or, is there somewhere I can get steered to for getting better educated on the process, - and how to pro-actively nudge it along?
Just ordered ours on Saturday and were told 2 to 3 month wait. Painful. I'm hoping we get luckier than that but with how things are now we don't want to get our hopes up. Best wishes for speedy delivery for you and your wife!
I've come to find the timing and what seems to be the ENTIRE process is markedly different U.S. v. Canada. But, for update the dealer did send the following message Mar 10, right at 3 1/2 weeks after order:
Car has started production. No other information is available at this time. Just wanted to let you know that vin number will be completed soon! Current eta for finishing production is March. May to June delivery time frame.

Wishing yours meets or even beats that.
Just ordered ours on Saturday and were told 2 to 3 month wait. Painful. I'm hoping we get luckier than that but with how things are now we don't want to get our hopes up. Best wishes for speedy delivery for you and your wife!
Is this for a regular or hybrid or plug in? I ask as with our hybrid we were told 6-10 months. (order was placed 3 weeks ago)
Is this for a regular or hybrid or plug in? I ask as with our hybrid we were told 6-10 months. (order was placed 3 weeks ago)
It's the 'regular' as you say (ICE, or old school gasser referenced below). And yes, when I asked the salesperson (v. high product knowledge IMO, and one of NUMEROUS reasons in selecting that dealership over 5 others communicated with that are closer to home), the reply was that there are no chip issues for the ICE model, but that the "additional ones" (? seven was it ?) for the hybrids are causing delays.

Along the lines of answering my own question for this thread, the below is basically a copy-paste of my reply to another's similar thread for benchmarking the order --> delivery timing (for the gasser model at least):
Ordered: Valentines Day
Message received from salesperson Mar 10: "Car has started production. No other information is available at this time. Just wanted to let you know that vin number will be completed soon! Current eta for finishing production is March. May to June delivery time frame."
Text received from a dealer clerk Apr 11: [Basically just confirming the deposit amount.]
Phone call from salesperson Apr 12: "I was on vacation yesterday and found your vehicle this morning setting in the lot."
Driven home Apr 15

So, 2 months and one day for the whole thing, and and up to 2 months ahead of projected. At least for a gasser. And this was for SEL - Conv. - Prem. - Dk. Gray / Gray.
And an interesting little extra treat is the interior has the lt. gray (actually chalk) insets and seats that I thought came only on the Limited and/or one or both of the hybrids.

And I bought (4) 'Hyundai' brand oil filter cartridges while at the dealer ($17 there v. $13 online), as I'll be doing changes at 500 & 3,500 miles before the 'manufacturer's scheduled' 6,500. Oh, and I saw somewhere in one of the glove box booklets that, 'Hyundai recommends Quaker State Oil'. And that kind of trivia becomes important for shutting everyone up involving warranty arguments when doing ones own maintenance. And keep ALL receipts!
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So, I wish I had thought of this Forum BEFORE my miserable buying experience. Long story short, we are located in MA had two horrible dealer experiences, one had no cars and no interest in selling any apparently and the other at least had one non hybrid to look at, but after that was not helpful, acted like they could not order a car and were patronizing, absurd. We wound up at a great dealership in NH. I explained we were ready to purchase a car and just needed to drive one. THey texted and said they had, but then the car was literally being purchased when we got there, but they had a Santa Fe Hybrid that they let us drive to see what the drivetrain was like. They happily ordered one for us for MSRP (Limited Hybrid) and explained it could take 2-7 months. We placed the order March 6th and I got a text from the sales person this Monday 4/18 "Just wanted to let you know that production has begun on the Tuscon Hybrid limited that you ordered. I'll be giving you an another update once it's finished and is being shipped to the states." Will update as I get more info.
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Is this for a regular or hybrid or plug in? I ask as with our hybrid we were told 6-10 months. (order was placed 3 weeks ago)
Definitely a supply issue for Tucson’s coming from So Korea ( hybrids ). With the mess in Ukraine, Russia & China, it’s delayed delivery of the hybrids and plug in SUV’s. Our dealer told use hybrids probably won’t show up till fall ( and be 2023’s ). We opted to go with a 2.5 Limited, as most are made in Alabama. We’ll let Hyundai work out the bugs in the supply chain for a couple of years, then revisit the hybrid models.
The old saying applies, "Evil minds think alike." When our X-er and Millennial kids got to 'helping us' replace our 20-year old SUV they were pushing hard for hybrid. The wife and I actually considered them seriously in the hunt, but it took little time tracking the 'trending' that COVID and the more current events have combined to make them harder to entertain. The wife's quite pleased with her new ride. And, she's got something she'll either be perfectly happy with for the next two decades, or, we flip it in a few years for a new EV. And yes, I've already run a 55A. branch line in the garage for a future charger.
The old saying applies, "Evil minds think alike." When our X-er and Millennial kids got to 'helping us' replace our 20-year old SUV they were pushing hard for hybrid. The wife and I actually considered them seriously in the hunt, but it took little time tracking the 'trending' that COVID and the more current events have combined to make them harder to entertain. The wife's quite pleased with her new ride. And, she's got something she'll either be perfectly happy with for the next two decades, or, we flip it in a few years for a new EV. And yes, I've already run a 55A. branch line in the garage for a future charger.
Our dealer was no longer taking orders here in Ohio ( February ‘22 ), but we put a deposit for a future hybrid delivery. After two moths, the dealer said it could be the end of the summer before a significant number of hybrids shows up and even the, the back orders was crazy. We opted for a 2.5 Limited ( proven technology ), which is due this week. It’s got all the bell and whistles, less the hybrid engine. We’ll revisit the hybrids in a couple of years, once Hyundai ( and all manufacturers) fix the supply chain issues.
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Our dealer was no longer taking orders here in Ohio ( February ‘22 ), but we put a deposit for a future hybrid delivery. After two moths, the dealer said it could be the end of the summer before a significant number of hybrids shows up and even the, the back orders was crazy. We opted for a 2.5 Limited ( proven technology ), which is due this week. It’s got all the bell and whistles, less the hybrid engine. We’ll revisit the hybrids in a couple of years, once Hyundai ( and all manufacturers) fix the supply chain issues.
I did want a hybrid but like you decided it just wasn't the right timing for two reasons. The obvious they just are not readily available. But also I see a trend of problems with them not happening with the ICE model. Not that the ICE model has zero problems rare for any new car to have none. So with that combination I bought the ICE, SEL/Convenience/Premium/Cargo package and so far very happy overall with it.

No question I will want a hybrid or even an EV but now just isn't the time.
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I did want a hybrid but like you decided it just wasn't the right timing for two reasons. The obvious they just are not readily available. But also I see a trend of problems with them not happening with the ICE model. Not that the ICE model has zero problems rare for any new car to have none. So with that combination I bought the ICE, SEL/Convenience/Premium/Cargo package and so far very happy overall with it.

No question I will want a hybrid or even an EV but now just isn't the time.
I ordered a Limited PHEV 27 April and was told it should arrive around October for the same reasons noted earlier. Keeping an eye and will update for others to keep everyone posted.
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