[inetblue]

I would greatly appreciate any ideas and/or help on this. I have a Samsung Note 20 and have successfully downloaded the Hyundai Digital Key App. Upon attempting to login (using the credentials for the "MyHyundai" account), I get an error saying: "We are unable to check your app information due to poor network signal." I know my phone has internet (see speed test). Is this a generic app message and the problem is on Hyundai's end?

 

[Captain Blight]

Is NFC turned on? Might be a misleading error message.

 

[inetblue]

Yes, thanks

 

[inetblue]

It is on the phone, do I also turn NFC on for the Tuscon? I am not able to login to the app to even attempt to link the phone and vehicle

 

[Captain Blight]

It is on the phone, do I also turn NFC on for the Tuscon? I am not able to login to the app to even attempt to link the phone and vehicle

Unknown. I haven't set up digital key. Checking NFC was just a generic tech tip. The other generic tip, which you've probably done, would be to close all apps and reboot the phone.

 

[Tampa8]

Are you doing it while in the turned on Vehicle? I have my other car right now so can't try in the vehicle, but I am getting the same message when I just tried it - I had no problem setting it up when I got the car but I think I had to be in the car....

 

[inetblue]

I will try with the car on. Thanks for the information! its good to know that others get the same message and that its not my phone etc.

 

[inetblue]

Tried with Tuscon turned on, same problem. Seems likely it's a Hyundai server issue. Perhaps when you get back near your Hyundai you can let me know. If you get the same message when you're near your car then I will know it's on them. Thanks for the help!

 

[Tampa8]

Tried with Tuscon turned on, same problem. Seems likely it's a Hyundai server issue. Perhaps when you get back near your Hyundai you can let me know. If you get the same message when you're near your car then I will know it's on them. Thanks for the help!

I looked at the video about it - what is shown is a little different than the written instructions. Make sure your key fob(smart key) turned on the car and is in the car. Make sure you are using a phone already paired for bluetooth and it is currently connected. At that point try to open the digital key app. And I think the NFC on the phone has to be on at some point.

We are away for a couple of days took the convertible so can't try for awhile. You could be right, it could be they are having a server problem.

 

[Tampa8]

If you look at Google Play Store others over time have had that message....

 

[inetblue]

Thanks ill check it out

 

[Tampa8]

Thanks ill check it out

Daughter had success today at my house when she went to feed the cat. I asked her to use her phone and once in the car, turned on, with the keyless fob with her in the car as the video shows the Key app opened.

 

[inetblue]

Thanks! I too had success. I didn't do anything different so I believe it was due to Hyundai servers. Love having Digital Key its actually quite nice.