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Discussion Starter · #1 ·
Does Hyundai care about its customers? I have to question if they do based on my experience over the last few weeks. After my wife totaled our aging RAV4 en route to deliver furniture to her sister, I had no choice but to seek out a replacement. I had hoped to buy a full electric like the Ioniq 5 but, with options narrowed by the supply crisis, I compromised. A Hyundai Tucson PHEV. Based on a recommendation, on November 22nd I placed a deposit on one, paying over the MSRP with an estimated delivery date of 12/8. The plan was to have it in hand by Xmas to deliver the furniture and to qualify for the available tax credit. End of the year was important for the latter.

As 12/8 approached, the estimate for delivery was updated --- promisingly to 12/5. But that date quickly changed to 12/12. And that is where it has stayed. Hyundai has updated its website to show an “arrival” rather than “estimated” date but my vehicle is stuck on 12/12 even though that date has long passed. Why? What is the current status? Apparently, no one knows.
According to the dealer, his information shows the 12/12 date is now 12/19, which also passed without a delivery. His attempt to get more information has met with silence. My communication with Hyundai’s chat feature produced a commitment to have someone contact me. With no estimate of when.

I understand the issues with supply lines. What I cannot understand is why neither I nor the dealer can find out the status of this vehicle. Someone knows why it wasn’t delivered on the 12th or the 19th and when it may be delivered in the future. It may be that there is genuine holdup, but I know that the same type of vehicle from the same ship that carried my Tucson was delivered to the same dealer a week ago (it was offered to me back on November 22nd). In the words of a character in Cool Hand Luke, “what we have got here is failure to communicate.” It is exasperating and frustrating for Hyundai to throw up its hands and say talk to the dealer when the dealer has no access to relevant information. I cannot believe that Hyundai is unable to do more. If they cannot do better here, what else are they falling down on? And if you are listening @Hyundai, I am still waiting for my call.
 

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2022 Tucson Ultimate Hybrid White/Grey
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I can only assume that unless you or the dealer get a VIN number, the vehicle is not dedicated to you and it may have been allocated to someone already waiting months for it. I do hope I am wrong and that you get it soon.
 

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Discussion Starter · #3 ·
I can only assume that unless you or the dealer get a VIN number, the vehicle is not dedicated to you and it may have been allocated to someone already waiting months for it. I do hope I am wrong and that you get it soon.
I do have the VIN and it is allocated to my dealer. But see the below screenshot from earlier today ....
Automotive parking light Automotive lighting Vehicle Motor vehicle Wheel
 

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2022 Tucson Ultimate Hybrid White/Grey
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Since you have the VIN, I wonder if you can setup Bluelink and activate ‘find my car”?
 

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@NYSpur, these VIN are meaningless until it is at the dealers lot.

When I ordered my from a dealer, they have VINs showing on their website too, I questioned my salesperson, but they don't actually have it yet, yet it is being allocated but on its way for their sold customers.

I was in the same boat as you, I ordered, thinking it will be here in 3 months, but the delay news comes in after another, I cancelled my HEV order and went with another brand, and I got my car after 4 weeks, just picked up last week.

I think Hyundai under estimated the demand for this vehicle and it is unable to keep up with their production amid the supply chain shortages.

It isn't just the computer chip now, it is everything to do with raw materials that they need to make parts for assembly, and of course, this applies to all car manufacturers.

I would suggest to explore another brand if your need for a new car is more urgently rather than to wait until it arrives whenever it is ready.
 

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2022 Tucson HEV Ultimate; White/Grey
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@NYSpur, these VIN are meaningless until it is at the dealers lot.

When I ordered my from a dealer, they have VINs showing on their website too, I questioned my salesperson, but they don't actually have it yet, yet it is being allocated but on its way for their sold customers.

I was in the same boat as you, I ordered, thinking it will be here in 3 months, but the delay news comes in after another, I cancelled my HEV order and went with another brand, and I got my car after 4 weeks, just picked up last week.

I think Hyundai under estimated the demand for this vehicle and it is unable to keep up with their production amid the supply chain shortages.

It isn't just the computer chip now, it is everything to do with raw materials that they need to make parts for assembly, and of course, this applies to all car manufacturers.

I would suggest to explore another brand if your need for a new car is more urgently rather than to wait until it arrives whenever it is ready.
I think things are significantly different here in Canada. For instance, you'd never get to a display where Hyundai shows all their new car inventory to the public in Canada as was posted above!

I would also be interested to know whether all new 2022 Tucson HEV/PHEV orders in the USA have been discontinued, as they have been in Canada (since all hybrids for the N.American market are being built in Korea).
 

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Discussion Starter · #7 ·
No sign of an order process on the website --- if you build the vehicle, it takes you to the inventory.

I do not think there is an issue between me and the dealer --- per the screenshot, it has been allocated to them and I have it documented as mine and paid a deposit. They want it in as much as I do so they can complete the sale. My gripe, reflected above, is that its status is presented as unknown.
 

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'22 SEL +Convenience +Premium in Intense Blue
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I picked an SEL gas Tucson from my dealers website in WI, put a deposit down, and waited 3 weeks for the delivery. Delivery day came and went, they emailed and said maybe it would be in that night after they close. Next day, nothing. It ended up being 3 days later than the promised date and the dealer had no way of tracking or knowing why it was late.

Not as bad as your situation, but it seems like once it's in transit the dealer doesn't have much information or control over it. Hope you get it soon! Wonder if they could sell it to you this year to get the tax credit even though it's not actually in your hands? Probably risky for all involved.
 

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Discussion Starter · #9 ·
I picked an SEL gas Tucson from my dealers website in WI, put a deposit down, and waited 3 weeks for the delivery. Delivery day came and went, they emailed and said maybe it would be in that night after they close. Next day, nothing. It ended up being 3 days later than the promised date and the dealer had no way of tracking or knowing why it was late.

Not as bad as your situation, but it seems like once it's in transit the dealer doesn't have much information or control over it. Hope you get it soon! Wonder if they could sell it to you this year to get the tax credit even though it's not actually in your hands? Probably risky for all involved.
Alas, the tax provision requires that it be placed in service in the year applicable and completing the financial arrangements (with the attendant risks) doesn't meet that requirement. Will be even more infuriating if it gets delivered just after the turn of the year!
 

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I know this from experience. Emailing 'My Hyundai' does absolutely Nothing! You get, days later, an answer that has nothing to do with your question. I first subscribed on My Hyundia with a gamil address, Hyundai questioned my password, so I tried a different email at Yahoo, thought I had made a good choice, but, the software at Hyundai has remembered my gmail address and now all the Bluelink features don't work! No remote start, No alarm setting, it does nothing, when I questioned My Hyundai, I received a reply about 'using the MAP feature online' Nonsense.
 

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2022 Tucson HEV Ultimate; White/Grey
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I know this from experience. Emailing 'My Hyundai' does absolutely Nothing! You get, days later, an answer that has nothing to do with your question. I first subscribed on My Hyundia with a gamil address, Hyundai questioned my password, so I tried a different email at Yahoo, thought I had made a good choice, but, the software at Hyundai has remembered my gmail address and now all the Bluelink features don't work! No remote start, No alarm setting, it does nothing, when I questioned My Hyundai, I received a reply about 'using the MAP feature online' Nonsense.
Thanks for relating your experience; I now know to stay clear and avoid wasting my time!
 

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Discussion Starter · #12 ·
Alas, the tax provision requires that it be placed in service in the year applicable and completing the financial arrangements (with the attendant risks) doesn't meet that requirement. Will be even more infuriating if it gets delivered just after the turn of the year!
A happy ending --- I hope!

After much frustration, Hyundai updated their site to show "arriving on 12/30/21". But it didn't. However, it did arrive on 12/31 and I was able to take possession at 5:30 pm yesterday!

The moral of the story, Hyundai has a lot to learn about PR.
 

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A happy ending --- I hope!

After much frustration, Hyundai updated their site to show "arriving on 12/30/21". But it didn't. However, it did arrive on 12/31 and I was able to take possession at 5:30 pm yesterday!

The moral of the story, Hyundai has a lot to learn about PR.
I know you'll enjoy it, I do mine! .....Hyundai is a pain in the butt for sure.
 
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