Does Hyundai care about its customers? I have to question if they do based on my experience over the last few weeks. After my wife totaled our aging RAV4 en route to deliver furniture to her sister, I had no choice but to seek out a replacement. I had hoped to buy a full electric like the Ioniq 5 but, with options narrowed by the supply crisis, I compromised. A Hyundai Tucson PHEV. Based on a recommendation, on November 22nd I placed a deposit on one, paying over the MSRP with an estimated delivery date of 12/8. The plan was to have it in hand by Xmas to deliver the furniture and to qualify for the available tax credit. End of the year was important for the latter.
As 12/8 approached, the estimate for delivery was updated --- promisingly to 12/5. But that date quickly changed to 12/12. And that is where it has stayed. Hyundai has updated its website to show an “arrival” rather than “estimated” date but my vehicle is stuck on 12/12 even though that date has long passed. Why? What is the current status? Apparently, no one knows.
According to the dealer, his information shows the 12/12 date is now 12/19, which also passed without a delivery. His attempt to get more information has met with silence. My communication with Hyundai’s chat feature produced a commitment to have someone contact me. With no estimate of when.
I understand the issues with supply lines. What I cannot understand is why neither I nor the dealer can find out the status of this vehicle. Someone knows why it wasn’t delivered on the 12th or the 19th and when it may be delivered in the future. It may be that there is genuine holdup, but I know that the same type of vehicle from the same ship that carried my Tucson was delivered to the same dealer a week ago (it was offered to me back on November 22nd). In the words of a character in Cool Hand Luke, “what we have got here is failure to communicate.” It is exasperating and frustrating for Hyundai to throw up its hands and say talk to the dealer when the dealer has no access to relevant information. I cannot believe that Hyundai is unable to do more. If they cannot do better here, what else are they falling down on? And if you are listening @Hyundai, I am still waiting for my call.
As 12/8 approached, the estimate for delivery was updated --- promisingly to 12/5. But that date quickly changed to 12/12. And that is where it has stayed. Hyundai has updated its website to show an “arrival” rather than “estimated” date but my vehicle is stuck on 12/12 even though that date has long passed. Why? What is the current status? Apparently, no one knows.
According to the dealer, his information shows the 12/12 date is now 12/19, which also passed without a delivery. His attempt to get more information has met with silence. My communication with Hyundai’s chat feature produced a commitment to have someone contact me. With no estimate of when.
I understand the issues with supply lines. What I cannot understand is why neither I nor the dealer can find out the status of this vehicle. Someone knows why it wasn’t delivered on the 12th or the 19th and when it may be delivered in the future. It may be that there is genuine holdup, but I know that the same type of vehicle from the same ship that carried my Tucson was delivered to the same dealer a week ago (it was offered to me back on November 22nd). In the words of a character in Cool Hand Luke, “what we have got here is failure to communicate.” It is exasperating and frustrating for Hyundai to throw up its hands and say talk to the dealer when the dealer has no access to relevant information. I cannot believe that Hyundai is unable to do more. If they cannot do better here, what else are they falling down on? And if you are listening @Hyundai, I am still waiting for my call.
