[Tucsoff]

So here’s a weird one. I’m hesitant to even post this because MY reaction to this, if it weren’t me… would be a big eye-roll.

I put a deposit on an incoming car. They called me to say it arrived, but there’s a problem. The dealer didn’t say if it arrived like this or if they did it, but there’s a hole in the bumper. They sent me a pic and I went and looked at it… their offer is to replace the bumper, which means a Hyundai bumper, but painted locally. For this inconvenience, $300 off.

Here’s where I’d normally be laughing and instantly walk away, but I have a couple reasons why I’m considering it anyway.

They say it’ll be indistinguishable as if it never happened. I went up to look at it, and it’s purely cosmetic (nothing dinged or damaged behind the hole, not even the black foam was touched)… that said, we’re talking the entire front lower… the body colored part.

A funny note on this, If I understood correctly, if I pull out of this deal they can sell the car as new/undamaged after the repair anyway. If that’s the case, that it would be impossible to detect, I honestly don’t care, but my concern is that I’ll always be able to tell. I don’t trust a local shop can match (literally match) the OEM paint quality/durability.

The reason I’m debating even still getting it is they made the original deal at MSRP plus a $500 Hyundai incentive, and no markup… plus a pretty good trade-in value. (That’s another potential topic)

Should I even consider completing this deal? I’m struggling with “fear of loss” that I won’t be able to replicate it on a different car. There’s a thread elsewhere on this forum where a guy got a lucky break by a dealer delay… a new incentive in the new month, but I’m surprised there’s ANY incentives on these as it is now… and as for cash incentives, dealers don’t even have to honor those. Locally MOST dealers don’t even mention it… one actually SAID to me “dealer cash is for the dealer” (and it’s true that they are free to keep it on their side of the purchase).

So… what would you do in this situation?

 

[Captain Blight]

Oof! Does this feel like a decision you want to make with your head or your heart? If from the heart, find someplace quiet, get centered and envision how you will feel about the car in six months, two years........

Back in the headspace, how long did you have to wait for the vehicle? Will the dealer honor the original deal (except possibly for a change in MSRP) for a replacement vehicle? They end up with the same amount of money in their pocket, just different timing.

 

[mungo544]

Whack them with a big counter offer and see what they come up with. Maybe a roof rack and a tow package? Those two dealer installed items probably don't cost the dealer 3 or 4 hundred dollars but would add a lot more value to the car for you. You have nothing to lose and you come out with a decent deal either way.

 

[Tucsoff]

This was one of the deleted threads before the “I bought two Tucsons”. The complicated part of the situation was that the dealer was letting me “return” my almost new Limited, with a “penalty” of about $1K net, which I actually thought was reasonable because we can’t normally change our minds about car purchases.

I did go ahead and take the deal. Fingers crossed now that it all works out in the end.

I was intending to add the Hybrid SEL-C to the Limited, but after driving a hybrid version, I felt the extra luxuries of the Limited weren’t worth it TO ME… over the improved driving experience, for significantly less money.

So as of now I only have the one Tucson, someone else is probably already enjoying my Limited.

Now I’m still looking at options to replace the 2nd car… and I may STILL get another Tucson Hybrid. I like the idea of some variety, but I haven’t found anything better for the money.

EDIT: To answer the above questions, the high trade-in was pretty much the driving factor. I max’d out the deal aside from that… and I think the dealer was likely pressuring the salesman (who I actually liked) to get the deal done. They insisted everything else coming was pre-sold. That may or may not be true, but my perception was that they were giving me a somewhat exceptional trade because of the awkward situation. My Limited came from a different dealer… where I tried to do this with them first, and they had no interest, so I think the damaged bumper facilitated the “swap”… which would’ve simply been the 2nd Tucson had it not been for the circumstances.

 

[Captain Blight]

Admins..............This showed up in my e-mail this morning as a "new discussion." The OP says it was deleted. It is timestamped as being first posted 11 days ago. Does the forum software have the hiccups?

Also, can you make the "Enable Push Notifications" pop-up go away? Nothing happens when I click on Not Now or Never.