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Discussion Starter · #1 · (Edited)
Update Logs

2021-11-26:
  • No response for disqualification from Hyundai Corporate.
  • No settlement or calls during the 9-day period from Hyundai Corporate since 11-17.
  • CAMVAP assigned me an Arbitrator and decided to proceed with next steps: complete the claim form online with supporting documents.

2021-11-17:
  • CAMVAP accepted my claim and decided to move forward on my case.
  • Qualification Worksheet was sent to Hyundai Corporate.
  • Hyundai Corporate has 7 days to respond to the QW and provide reasons to disqualify my claim.

Context
Model: 2022 Tucson Luxury Hybrid
Got car in August 2021
Experienced stumbling/jerking and warning lights turning on many times.

I've seen many other posts with similar issues. I've decided to create this main thread for people to share their experiences or tips on how to handle this issue. I've created an incident log/summary: Vehicle Complaint Summary

I've filed an official claim to the Canada Transportation department and the Canadian Motor Vehicle Arbitration Plan. I will post any updates on this thread and also in the Google doc.

Summary
I believe there's some serious quality/reliability concern with my new 2022 Hyundai Tucson Luxury Hybrid. The service department has been proactively trying to help diagnose the issue but Hyundai Canada corporate seems to be very irresponsible and unresponsive regarding this customer issue. I've sent the brand new car in 4-5 times already and that's a reasonable amount of time for Hyundai Canada to fix the issue. Now I've lost all hopes and hope Canada Transportation or CAMVAP could help me sort this out and hopefully get a refund from Hyundai Canada. For others safety, Hyundai Canada should do an extensive testing of this car to ensure its reliability. For detailed logs of my incidents, see above Google doc.

Your Next Steps:
Contact Hyundai Canada or Hyundai USA to make an official case tracking your issue. Give them a reasonable amount of time to resolve your issue.

If issue persists, file claims to Transport Canada, CAMVAP, or in the US, NHTSA, and potentially your lawyer (Lemon Law exists in many states south of the border).

Other Customer Reports
 

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Discussion Starter · #4 ·
Updated the original posts with some recent events. Moving forward with CAMVAP.

I hope every car owner doesn't have to go through CAMVAP but when the time comes, be ready!!

I'm looking forward to seeing if CAMVAP works effectively or not.
 

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I'm not sure how to link threads, but I wonder if yhe thread below is similar to what you are experiencing. Here is the name of yhe thread:

2022 Tucson Warnings concerning Blind Spot Safety System, Forward Safety System and Rear Cross Traffic Safety System
 

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Discussion Starter · #6 ·
I'm not sure how to link threads, but I wonder if yhe thread below is similar to what you are experiencing. Here is the name of yhe thread:

2022 Tucson Warnings concerning Blind Spot Safety System, Forward Safety System and Rear Cross Traffic Safety System
Thanks! Actually, that post has been included in the Other Customer Reports section above.

Yes, I did go through a good number of other posts in this group and I share the sympathy with all owners who got a lemon car.
 

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Thanks! Actually, that post has been included in the Other Customer Reports section above.

Yes, I did go through a good number of other posts in this group and I share the sympathy with all owners who got a lemon car.
I think there was a relative easy fix once they figured out the problem.

Hoping things work out for you 🤞
 

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Discussion Starter · #8 ·
I think there was a relative easy fix once they figured out the problem.

Hoping things work out for you 🤞
LOL I think if it’s a connection issue, it’d be impossible to troubleshoot because there’s thousands of connectors inside a car across different boards and components. And yea, there are many lemon cars that just can’t be fixed…

you’ll know what I’ve already gone through if you see my incident log posted above.
I’ve sent the car to service for 6+ times. And it’s been 3 months since the problem started.

With all above said, I hope other car owners don’t happen to receive a lemon car…
 

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Hi there, I just purchased the Tucson 2022 PHEV in November 2021. After 1,300 miles the car is jerking when I’m trying to accelerate on turns. I’ve also felt jerking when merging onto the freeway at low speed while trying to accelerate (feeling very unsafe now). The engine light is on so I’m bringing in the car for service as soon as possible and will open a case with Hyundai once they diagnose it. Will let you know what code issues they find.
 

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Discussion Starter · #10 ·
Hi there, I just purchased the Tucson 2022 PHEV in November 2021. After 1,300 miles the car is jerking when I’m trying to accelerate on turns. I’ve also felt jerking when merging onto the freeway at low speed while trying to accelerate (feeling very unsafe now). The engine light is on so I’m bringing in the car for service as soon as possible and will open a case with Hyundai once they diagnose it. Will let you know what code issues they find.
You should contact Hyundai Corporate to open an official case for you. Then in the future, you might need that reference number should you pursue this with the lemon laws.
 

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Hi there, I just purchased the Tucson 2022 PHEV in November 2021. After 1,300 miles the car is jerking when I’m trying to accelerate on turns. I’ve also felt jerking when merging onto the freeway at low speed while trying to accelerate (feeling very unsafe now). The engine light is on so I’m bringing in the car for service as soon as possible and will open a case with Hyundai once they diagnose it. Will let you know what code issues they find.
Particularly because you said "The engine light is on" (which I take to mean the Check Engine light), sounds like your engine is misfiring. Depending on the cause, it can be a straight forward fix to bring your car to 100% operation.
 

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Discussion Starter · #12 ·
Particularly because you said "The engine light is on" (which I take to mean the Check Engine light), sounds like your engine is misfiring. Depending on the cause, it can be a straight forward fix to bring your car to 100% operation.
My car has been looked at several times and still couldn’t be fixed. It would pop up various errors. If it’s a wire connection issue, it’s going to be very hard to troubleshoot.
 

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Particularly because you said "The engine light is on" (which I take to mean the Check Engine light), sounds like your engine is misfiring. Depending on the cause, it can be a straight forward fix to bring your car to 100% operation.
I hope so…seeing all these forums with so many people experiencing this similar issue is pretty concerning.
 

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I hope so…seeing all these forums with so many people experiencing this similar issue is pretty concerning.
Although it could well be something serious or difficult to diagnose (and fingers crossed, it's NOT), but as the saying goes, "When you hear hooves, think horses, not zebras!"
 

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Hearing a few hooves is fine - but a slew of hooves,.., well that shouldn't even happened in the first place honestly.
My only point was (& remains), absolutely cover your bases, but it’d be wasteful to panic too much or too soon.

Not sure what your point is. If it’s “never should have happened in the first place”, I’m afraid that’s just not reality where cars are concerned. Things can and will go wrong, particularly when you consider the number of parts, people and machines involved to get that car to you.
 

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Discussion Starter · #20 ·
My only point was (& remains), absolutely cover your bases, but it’d be wasteful to panic too much or too soon.

Not sure what your point is. If it’s “never should have happened in the first place”, I’m afraid that’s just not reality where cars are concerned. Things can and will go wrong, particularly when you consider the number of parts, people and machines involved to get that car to you.
Obviously you don’t get it. Too many defective cars definitely should not have happened with a corporate like Hyundai. Their quality assurance team is not doing a good job. I’m not saying anything about panicking. I’m just saying “keep all evidence for the future dispute”.
 
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