Sept. 2021--Have CarPlay problems been resolved?

11120 Views 51 Replies 21 Participants Last post by KevMeist, 29 d ago

TigerMO

Discussion Starter · Sep 22, 2021

I saw that there was a lot of discussion about CarPlay and the problems Tucson owners were having. I'm wanting to order a Tucson Hybrid with SEL Convenience Package, but I'm very techie and I'd be absolutely annoyed if CarPlay didn't work. Can you connect wirelessly or do you plug your iPhone into the infotainment system? Does that depend upon what trim level you have and whether or not it's a hybrid? Just curious if any Apple updates have helped with the CarPlay issues or would you feel like you're still having them. Thanks.

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Stealthboost

· #2 · Sep 22, 2021

I have a Limited Hybrid. I just plug in my phone and have never had any issues with CarPlay. I think what you are referencing is the fact that the Limited trim level, that has the built in navigation, does not have wireless CarPlay, though the lower trim levels do.

I have never found this to be an issue. I just leave a cord plugged into the left USB port and it works well.

If I was buying a non-hybrid, I’d be more worried about the transmission issues and not the CarPlay.

Good luck

KevMeist

· #3 · Oct 13, 2021

I have a 2022 Tucson Hybrid. I have persistent BT Audio disconnects with Android Auto especially just around the subdivision entrance. My phone is a Samsung A10E with Android 11. The phone doesn't disconnect from my earbuds until I am about 60 feet plus away from the phone. It disconnects using both wireless and wired connections from phone to the car's head unit.

I would suggest before buying that you ask to pair your phone an your test drive and make a it a good few miles to see if you see the same problem

Google says that any Android phone with Android 11 is compatible with AA. Also that Samsung and Google phones are compatible with Android 10 on the phone.

Tucson_John

· #4 · Oct 15, 2021

TigerMO said:
I saw that there was a lot of discussion about CarPlay and the problems Tucson owners were having. I'm wanting to order a Tucson Hybrid with SEL Convenience Package, but I'm very techie and I'd be absolutely annoyed if CarPlay didn't work. Can you connect wirelessly or do you plug your iPhone into the infotainment system? Does that depend upon what trim level you have and whether or not it's a hybrid? Just curious if any Apple updates have helped with the CarPlay issues or would you feel like you're still having them. Thanks.
[/QUOT
I have the hybrid in the SEL trim level. I regularly use an Apple IPhone 12 with carplay (wireless) I have not had any trouble with apple maps, the phone or media music.

Hope you find the same if you get yours.

KevMeist

· #5 · Oct 15, 2021

i don’t have an iPhone. I have an android phone. I have the SEL trim 2022 TucsonHybrid. I have disconnects from BT Audio in the car at various times and places but every time I leave or enter the subdivision I live in. Disconnects also at my sons workplace every time I go there. Dealer doesn’t know beans. Today, I out the phone on the charging pad (my phone does NOT charge wirelessly. There were no disconnects entering my subdivision. The phone usually sits in a holder on top of the dash. I will keep it on the charging pad going forward to see if it fixes the issue. I have read that the premium model doesn’t do either wireless or wired but don't remember for sure which. I think it is wireless that the premium doesn’t do.

other than that, i like the car a lot. Still waiting for weathertech to come out with the rear cargo liner…supposedly around December according to them.

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Norks

· #6 · Nov 1, 2021

I have a new ‘22 Tucson Hybrid with wireless CarPlay (not the top of the line which has wired). I had severe issues with CarPlay disconnecting in areas with lots of radio wave interference (such as in or near shopping centre parking lots, high voltage power lines, etc). To re-establish the CarPlay connection I had to delete the connection, turn off the car, reboot the iPhone, restart the car, re-pair the phone and re-initialize the CarPlay service. A real pain especially when I was using CarPlay for navigation. Upgrading the iPhone to iOS 15.0.2 appears to have corrected the difficult re-connection part of the problem, but the vehicle’s wireless connection to the phone still drops in the same areas. At least the phone now reconnects easily after the radio interference stops, but it is still a nuisance to lose CarPlay while driving or have it cut in and out for varying amounts of time. I am very disappointed that Hyundai chose a wireless phone connection technology that could not be shielded from outside radio interference in a way that would have prevented this issue. I am also concerned that the problem is inherent to the system and cannot be fixed. Otherwise I love the vehicle!

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Shark

· #7 · Nov 1, 2021

Norks said:
I have a new ‘22 Tucson Hybrid with wireless CarPlay (not the top of the line which has wired). I had severe issues with CarPlay disconnecting in areas with lots of radio wave interference (such as in or near shopping centre parking lots, high voltage power lines, etc). To re-establish the CarPlay connection I had to delete the connection, turn off the car, reboot the iPhone, restart the car, re-pair the phone and re-initialize the CarPlay service. A real pain especially when I was using CarPlay for navigation. Upgrading the iPhone to iOS 15.0.2 appears to have corrected the difficult re-connection part of the problem, but the vehicle’s wireless connection to the phone still drops in the same areas. At least the phone now reconnects easily after the radio interference stops, but it is still a nuisance to lose CarPlay while driving or have it cut in and out for varying amounts of time. I am very disappointed that Hyundai chose a wireless phone connection technology that could not be shielded from outside radio interference in a way that would have prevented this issue. I am also concerned that the problem is inherent to the system and cannot be fixed. Otherwise I love the vehicle!

iOS 15.1 is out now. Maybe that'll help

KevMeist

· #8 · Nov 1, 2021

Norks said:
I have a new ‘22 Tucson Hybrid with wireless CarPlay (not the top of the line which has wired). I had severe issues with CarPlay disconnecting in areas with lots of radio wave interference (such as in or near shopping centre parking lots, high voltage power lines, etc). To re-establish the CarPlay connection I had to delete the connection, turn off the car, reboot the iPhone, restart the car, re-pair the phone and re-initialize the CarPlay service. A real pain especially when I was using CarPlay for navigation. Upgrading the iPhone to iOS 15.0.2 appears to have corrected the difficult re-connection part of the problem, but the vehicle’s wireless connection to the phone still drops in the same areas. At least the phone now reconnects easily after the radio interference stops, but it is still a nuisance to lose CarPlay while driving or have it cut in and out for varying amounts of time. I am very disappointed that Hyundai chose a wireless phone connection technology that could not be shielded from outside radio interference in a way that would have prevented this issue. I am also concerned that the problem is inherent to the system and cannot be fixed. Otherwise I love the vehicle!

I hear you, Norks. I don't have the reconnection issue with my Android Samsung phone That you mention. But, it is really annoying to have it disconnect as much as it does. I have observed that when cell signal strength goes very low then that it is the time that I see the disconnect message and have to reconnect. Just before I see the disconnect and if you happen to glance around the top of the indash screen I see “BT Audio disconnected “. This happens wired or wireless.

it is not clear to me whether the head unit in the car is using a BT connection only or using WiFi connection also between it and the phone.

One other thing I have changed today (after reading an article on the web) is I have changed my router at home from using different SSIDs for the 2.4GHz and 5Gzhz bands to having the same SSID for both. I then reconnected both our cell phones and iPads using the new SSID. Everything else in my house is CAT6 wired. Whether that makes a difference between the phone and head unit in the car is a different matter. I have not been out in the car since doing this yet. This is supposed to allow a device (like the phone) to choose whichever band it wants to use.

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222cson

· #9 · Nov 1, 2021

Mine has the 10.25” Infotainment so I don’t have wireless CarPlay, but just wondering … since you live in an area with high EMI (Electro-Magnetic Interference), can you plug in for CarPlay?

KevMeist

· #10 · Nov 1, 2021

222cson said:
Mine has the 10.25” Infotainment so I don’t have wireless CarPlay, but just wondering … since you live in an area with high EMI (Electro-Magnetic Interference), can you plug in for CarPlay?

222cson....not sure who you are replying to but mine disconnects from AA regardless of wireless or wired connection.

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Norks

· #11 · Nov 1, 2021

The Luxury Hybrid trim level with the 8” infotainment screen does not have the option of a wired CarPlay connection.

222cson said:
Mine has the 10.25” Infotainment so I don’t have wireless CarPlay, but just wondering … since you live in an area with high EMI (Electro-Magnetic Interference), can you plug in for CarPlay?

m

222cson

· #12 · Nov 2, 2021

Norks said:
The Luxury Hybrid trim level with the 8” infotainment screen does not have the option of a wired CarPlay connection.
m

Wow - how odd!

phalkon30

· #13 · Nov 15, 2021

So I test drive a Tucson with wireless AA, assumed the SEL premium also had it. Does it not??

Sent from my Pixel 5 using Tapatalk

KevMeist

· #14 · Nov 15, 2021

KevMeist said:
I hear you, Norks. I don't have the reconnection issue with my Android Samsung phone That you mention. But, it is really annoying to have it disconnect as much as it does. I have observed that when cell signal strength goes very low then that it is the time that I see the disconnect message and have to reconnect. Just before I see the disconnect and if you happen to glance around the top of the indash screen I see “BT Audio disconnected “. This happens wired or wireless.

it is not clear to me whether the head unit in the car is using a BT connection only or using WiFi connection also between it and the phone.

One other thing I have changed today (after reading an article on the web) is I have changed my router at home from using different SSIDs for the 2.4GHz and 5Gzhz bands to having the same SSID for both. I then reconnected both our cell phones and iPads using the new SSID. Everything else in my house is CAT6 wired. Whether that makes a difference between the phone and head unit in the car is a different matter. I have not been out in the car since doing this yet. This is supposed to allow a device (like the phone) to choose whichever band it wants to use.

I tried using the same SSID for both 2.4 and 5GHz bands. Made no difference in the car. It did make a difference on my phone as I could not receive pictures over SMS text. Once I reset my router to using different SSIDs for the two WiFi band….pictures over SMS text worked again. I have now tried 3 different cables from the phone to the Tucson….the original Samsung cable, a 3’ Anker cable and an 8” Anker like cable. I still get BT Audio disconnects when wired or wireless and also when the phone is on the charging location or on top of the dash. Hyundai dealer tells me unless it is on their list of approved phones…I could have problems. Both Samsung and Google confirm that my phone IS compatible with Android Auto.

the Hyundai website has a page that allows you to check for phone compatibility BUT only for 2021 model year cars and before.

I wrote a complaint letter, via their website, to Hyundai about this but have had no response in 4 days now.

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phalkon30

· #15 · Nov 15, 2021

phalkon30 said:
So I test drive a Tucson with wireless AA, assumed the SEL premium also had it. Does it not??

Sent from my Pixel 5 using Tapatalk

2023 Hyundai Tucson Features & Specs | Hyundai USA

The 2023 Tucson is designed to make driving safer, more convenient, and more rewarding. Check out the 2023 Hyundai Tucson and browse specs at Hyundai USA.

www.hyundaiusa.com

To answer my own question, found the build sheet. Looks like any version of the SEL has it, including the N-Line. The Limited strangely does not...

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222cson

· #16 · Nov 15, 2021 (Edited)

phalkon30 said:
2023 Hyundai Tucson Features & Specs | Hyundai USA

The 2023 Tucson is designed to make driving safer, more convenient, and more rewarding. Check out the 2023 Hyundai Tucson and browse specs at Hyundai USA.

www.hyundaiusa.com

To answer my own question, found the build sheet. Looks like any version of the SEL has it, including the N-Line. The Limited strangely does not...

Only cars with the 8” head unit and no Nav have the wireless AA or Apple CarPlay (with no ability to go wired; EDIT: It’s been reported there’s a config option on some trims like Blue to allow wired AA, but no such reports of wired ACP). Otherwise, “phone projection” is wired on all 10-1/4” models.

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phalkon30

· #17 · Nov 15, 2021

222cson said:
Only cars with the 8” head unit and no Nav have the wireless AA or CarPlay.

Oh I see my confusion, I got the 10" instrument cluster upgrade not the head unit. Spec sheet does say 8" head unit, guess I never saw a 10" on the lot

Sent from my Pixel 5 using Tapatalk

bobofango

· #18 · Dec 10, 2021

It's going to depend a lot on the phone. There are so many variations in hardware, especially with Androids.

Luckily, I've had no issues with my Oneplus 8T

RR3871

· #19 · Dec 14, 2021

Just bought the 2022 SEL with Convenience package. Wireless ACP connected fine on the ride home. The next day on the way into to work it just stopped. I deleted everything to re-connect and restart the car and phone. It re-connect for about 10 seconds and then cut out again. Get the message unable to connect and to try again each time I try. Had no issues on my GMC with wired connection. Apple released IOS 15.2 recently so maybe that will help. Saw on another forum that hitting the reset button on the lower left hand side of the head unit may help but haven't tried that out yet.

Makes no sense to not have an option for wired connection when the data port is there. Extremely frustrated with this. Looks like this a common issue among all cars with wireless ACP.

ses310

· #20 · Dec 14, 2021

RR3871 said:
Just bought the 2022 SEL with Convenience package.

Makes no sense to not have an option for wired connection when the data port is there. Extremely frustrated with this. Looks like this a common issue among all cars with wireless ACP.

Wired connection does work on the sel convenience. Yes, use the usb port, but follow the directions in the owner's manual (the one for the infotainment system). It has to be set up on the phone projection tab. You may want to delete the wireless and bluetooth connections on the car first and turn off your wireless on the phone when you set it back up. It will automatically set up another bluetooth connection for hands free and audio, but the carplay should work through the wired connection.

We have android phones so I can't specifically speak for the carplay connections, but my phone is set up on wireless on our car and my wife's is only set up for a wired connection. Both work for us. FWIW, you can also set things up as just a bluetooth connection. It works that way too.

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